Maintenance & Support
Maintenance and support activities require a very different set of skills and supporting infrastructure and add to overheads. Softpro India Computer Technologies Pvt. Ltd. provides efficient support and maintenance services to its customers on their existing product lines.
Business landscapes and hence IT, the quintessential enabler of modern business are continuously changing, with the continuous emergence of newer and better technologies. Global surveys of IT spend indicate that organizations spend more than half of their IT budget on non-discretionary costs, i.e. the costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance become more effective and efficient, thus providing your business the edge to compete.
At Softpro India Computer Technologies Pvt. Ltd., we have evolved a well-defined and mature application maintenance process that allows comprehensive capturing of the application environment and business activity. Our Maintenance and Support service is a full-spectrum offering and begins from Portfolio Analysis including Maintainability, to Application Management and Maintenance, on to full-fledged Application and Helpdesk Support.
The Application Maintenance process breaks down as follows:
- Corrective Maintenance
- Adaptive Maintenance and
- Perfective (preventive) Maintenance
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These processes are supported by our Global Delivery engagement models so that work ownership can be defined. The following activities are the broad category of this recognized offering at Softpro India Computer Technologies Pvt. Ltd.
- Requests Management
- Management of Incidents
- Processing of Requests
- Work around
- Resolution
- Root cause analysis
Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains.
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